Magali
Drop off return has no way to track in a clear way (what does 711 destination mean?!). No way to contact Hermes directly, all answers are automated which means if you have a question not on their script, nothing is solved. Awful. Also again and again our parcels have been left by our doorstep (which is directly on the street), at least leave with a neighbour or call us!!!! They could’ve been easily stolen.
kiran bashir
Awful service, package is lost and no tracking available. I’ve called customer service and can’t get through to a rep.
Dave R
Sent a parcel with this company 5th June to Amazon the parcel according to this site was kn transit on 7th it's now 25TH JUNE Surprisingly it not turned up customer service not even helpful just want to know where the parcel has gone very very poor service from this company
Michael davies
No communication don’t know where your parcels are most of the time tell you they got it but haven’t even collected it loose parcels at an alarming rate just tell you it must be lost try to make a clam when there is no communication they really don’t care
Jane
Seem to have lost my parcel that I was returning !
Janet
A parcel I was returning was collected from my local Parcelshop on 7th June. It's now 25th June and still hasn't arrived at its destination. Cant speak to anyone. Hollies doesn't recognise my receipt number. Aaagh!
Livija
I dropped of few things to return back to Amazon on Sunday. It is already Wednesday and as I see it the parcel did not even move forward to the destination!!! I want an explanation what is happening otherwise I will be forced to contact higher companies!!! I am waiting for a refund as fast as possible from Amazon and as I see it you don't take your job seriously.
Richard Parish
Absolutely no help whatsoever. We have stayed in ALL DAY as the parcel was due for collection today. What a waste of a day. The answer to my tracking request was 344. I have no idea what this means, nor when my parcel will be collected.
Drew Peacock.
Get your label from Hermes, stick it on the parcel and then take the parcel out the shop and throw it in the nearest bin, it’ll have a better chance of reaching its destination that way. Do not use this useless outfit, your package just gets sent straight to auction with effort of delivery. Can’t give a zero star unfortunately.....
Gareth Aldridge
Parcel collected day after drop off and still not returned to seller after 8 days. That is unacceptable.
MRS W S THORNE
Why can I not get any further than 12/6/20 for my return to JOE BROWN? Where is my parcel now? Not impressed at all.
Dean Burns
Poor returns system.Avoid use post office returns
SWilson
Dreadful. Hermes collected my return to Amazon over 2 weeks ago and still haven't passed it to Amazon so I'm still waiting on my refund. There's no customer service phone number to speak to anyone and their ridiculous chatbot Holly is hopeless as doesn't recognise the tracking number Hermes gave me! Will never use Hermes again and will be warning others not to!
Dave R
Sent parcel with this company 5th June to Amazon, the parcel has still not arrived so I'm waiting for refund on item very very poor service from Hermes