Package never arrived - no reason given
Bloody useless, still waiting for parcel supposed to be delivered yesterday. Tracking useless, I've put one star because there are no minus stars and it will not take my review without a star rating. I'm reporting Hermes to Amazon
I don't received my item please send it to me as soon as possible thanks
Terrible delivery service in the past have had broken and damaged goods due to careless handling and this obsession throwing parcels over Gates
Very poor service. I tracked my parcel delivered to a local shop on 1 March, it has been collected but not moved through Hermes system from 3 March. If it is paid postage Hermes automated service says have to contact them after 14 days. You cannot speak to a person.. I have given 2 stars as I could return it to a shop and the shop did as promised, sent it back through Hermes system. The automated service only gives stock answers so not helpful at all.
Parcel return to Debenhams collected on Mar 4 still in Hermes Warehouse!!!
Hate using this company. They take 7-10 days to return items and don’t warn you about this. They also lost 2 of my items - one very expensive. Use Royal Mail. Safer and quicker
My parcel tracking said it was due to be delivered yesterday. Then it said at 10.45 am yesterday morning we’re sorry your parcel has been delayed it will be on the move again in the next 24 hours. Well it’s still saying this and it’s now 13:58☹️
Website shows parcel yet to arrive with you when it’s been with you for five days. Tracking non existent
First time sending a large parcel, paid online and printed postal label out, took to shop Thursday eve about 20.30 delivered Saturday. Excellent service, tracked and signed for reasonable charge. Will definitely use again A+
It's a toss up as to whether your item will reach its destination or not. Heaven knows why Amazon use them, as a returned Echo Dot I sent never actually arrived. I had a real fight to get my £35 refund, so I'll never order electrical items from Amazon now, just in case they don't work and I have to return them. I assume Hermes people can guess what's in parcels as I - and I swear this - actually received a linen basket (packed and sent by Hermes) with an envelope and box addressed to some poor sod who'd ordered a really expensive phone. Just the phone had been ripped out and I just got the packaging in with my basket. Ebay sellers using Hermes are just as bad, and I now avoid them like the plague as I never get the stuff I bought.
Says delivered and signed for. I didn’t sign and there is no package. The delivery driver is not on my cctv so....... WHERE IS MY PACKAGE??
Ridiculous!!! Ordered a 4 days ago and parcel still hasn’t been shipped!
Didn't turn up. Waited all day