Hermes review by Magali
Magali
Drop off return has no way to track in a clear way (what does 711 destination mean?!). No way to contact Hermes directly, all answers are automated which means if you have a question not on their script, nothing is solved. Awful. Also again and again our parcels have been left by our doorstep (which is directly on the street), at least leave with a neighbour or call us!!!! They could’ve been easily stolen.
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kiran bashir
Awful service, package is lost and no tracking available. I’ve called customer service and can’t get through to a rep.
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Dave R
Sent a parcel with this company 5th June to Amazon the parcel according to this site was kn transit on 7th it's now 25TH JUNE Surprisingly it not turned up customer service not even helpful just want to know where the parcel has gone very very poor service from this company
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Michael davies
No communication don’t know where your parcels are most of the time tell you they got it but haven’t even collected it loose parcels at an alarming rate just tell you it must be lost try to make a clam when there is no communication they really don’t care
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Jane
Seem to have lost my parcel that I was returning !
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Janet
A parcel I was returning was collected from my local Parcelshop on 7th June. It's now 25th June and still hasn't arrived at its destination. Cant speak to anyone. Hollies doesn't recognise my receipt number. Aaagh!
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Livija
I dropped of few things to return back to Amazon on Sunday. It is already Wednesday and as I see it the parcel did not even move forward to the destination!!! I want an explanation what is happening otherwise I will be forced to contact higher companies!!! I am waiting for a refund as fast as possible from Amazon and as I see it you don't take your job seriously.
