Kathryn Hale
Hermes tracking system is terrible, parcels seem to go completely off the radar, I have been waiting weeks for my return parcels to be delivered back to the recipients but can’t find out where they are so therefore I’ve had no refunds!!!!!!
Andrew
Package lost - obviously no service
Pete
Collected a return parcel 2 weeks ago. Still not got there. Delivery people just throw parcels in the door without a care of what might be in them. Very poor service all round.
Frazer
Hermes is a joke, I've had parcels come from China quicker than they can deliver from a UK address to a UK address. 20 days and still just says they have it and it's on its way.. look at your ratings and sort it out or stop trading, your clearly not doing what your payed to do anyway..
Richard
Last tracking info 8 days ago nothing since, don't even know if it's dropped off at retailer
Reda
Good service, Hermes did imporve a lot recently.
Judith
Yes me too, my package has been with Hermes from 28th of May. I’ve tracked the package at it’s at the local depot! Ridiculous. Dreadful service.
Robert
I seem to be having the same problem as everyone else, i have sent 2 parcels back to Amazon on the 2nd June 2020, last tracking info was 4th June saying the parcels is on the way back to the sender, still as of today it still hasn't got there and im stuck waiting for a £90 refund from Amazon.
Frazer
How is Hermes still allowed to trade. Parcel dropped of at pick up point on the 8th is now 16, tracking still saying parcel picked up and on way... No other information and no way to contact the company.. not sure why Amazon is still using this company if it affects there reputation this bad.. I want my refund and can't get it until Hermes do there job.
Marina
Returned parcel a month ago and it still hasn’t reached the destination! Can not speak with anyone apart from robot! Last tracking is 3 weeks ago to say its with Hermes and on it’s way back to sender! 3 weeks on and sender still hasn’t got it, I haven't got my refund and no one at Hermes I can get in touch with! Appalling! NEVER again I will use Hermes
S A Shah
My return parcel was picked up on Jun 2, 2020 and to-date it has not been received by Amazon
Barry Lee
I sent a return parcel on the 30/05/20 to a UK company and it still hasnt been delivered to them according to the return tracking this is ridiculous even with the current problems
E wall
Parcels collected and no confirmation not refunded by retailers without queries
DONNA SMITH
My return was picked up at a parcel shop over a week ago and still hasn’t been delivered back to Amazon.... it’s shocking. I’m waiting on a refund which can’t be processed until the return is received!