Hermes review by Dean Burns
Dean Burns
Poor returns system.Avoid use post office returns
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SWilson
Dreadful. Hermes collected my return to Amazon over 2 weeks ago and still haven't passed it to Amazon so I'm still waiting on my refund. There's no customer service phone number to speak to anyone and their ridiculous chatbot Holly is hopeless as doesn't recognise the tracking number Hermes gave me! Will never use Hermes again and will be warning others not to!
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Dave R
Sent parcel with this company 5th June to Amazon, the parcel has still not arrived so I'm waiting for refund on item very very poor service from Hermes
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Kathryn Hale
Hermes tracking system is terrible, parcels seem to go completely off the radar, I have been waiting weeks for my return parcels to be delivered back to the recipients but can’t find out where they are so therefore I’ve had no refunds!!!!!!
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Andrew
Package lost - obviously no service
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Pete
Collected a return parcel 2 weeks ago. Still not got there. Delivery people just throw parcels in the door without a care of what might be in them. Very poor service all round.
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Frazer
Hermes is a joke, I've had parcels come from China quicker than they can deliver from a UK address to a UK address. 20 days and still just says they have it and it's on its way.. look at your ratings and sort it out or stop trading, your clearly not doing what your payed to do anyway..
