TPO
Either very efficient or horrifically unprofessional. Very varying service quality.
Mark Spiers
Waiting for a parcel that was dispatched on Monday 11th-11-19 , it is now Friday the 15-11-19 , still not arrived, Tried the Tracking if the Parcel all I get is “ we have the Parcel “ no information about where it is or when it will arrive? Very pore service ! . On a scale of 1 to 10, 1 being the lowest and 10 being the highest My mark is -1 .
joanna
the worst company ever. I sent seven packages, of which only 3 were delivered, 3 lost and one returned to my address!!!!!!!
Shaheen
Stupid service too delay
Dean
You dont give a location where my parcel is
Owen Lomas
Appalling service - now waiting for three days overdue collection of a parcel!
Peter Weston
Now been waiting over a week for my delivery, and still waiting. No information for when it could be delivered. Very poor service. Wouldn't recommend your company for service.
Luke howell-burne
Terrible service, no notes left to say they attempted, no customer service to call. I was posting 8-10 parcels a week theough them but being the other end i think my business will be going elsewere!!
Jmr
Zero customer service - package tracking not updated since 5am the day before delivery was expected - delivery did not arrive. Filled in the online query form but was not allowed to submit and told to contact seller - the seller hasn’t got the parcel Hermes have so why won’t they deal with my question - will it ever turn up?
Steve
Left securely in porch???......not really. Thrown over the garden gate and left out in heavy rain all day is accurate. Pretty shocking service
Alison
Hermes has a very poor service. My parcel was meant to be delivered on Thursday!!!! It’s Saturday today and they are still attempting to deliver. BAD!!!! If there was a Zero on the rating that is what I would rate this service.
Jessica Oscroft
Awful. Was meant to be delivered yesterday between 1-3. Here I am Saturday. No parcel. Can't get through to anyone on the phone
Laura Jane roberts
Parcel apparently to be delivered yesterday no update no parcel
Linda
This service is rubbish. DPD have a much better system in place. I only got a tracking number AFTER there was an attempt to deliver my parcel. The card which was left wasnt completed so I have no idea how to progress the receipt of my parcel