Casey
Paid for a return label and page kept crashing. Eventually printed it off, sent parcel then found that they’d charged me 4 times-£2.70 x4= £10.80! Rang them several times only to be directed to website FAQ’s! Emailed them several times, no reply. Customer service appalling, you cannot get through to a ‘real’ person. Phoned retailer to inform/complain and they immediately refunded me the extra money paid out. That’s customer service-take note Hermes!!
Janet
Checked return parcels whereabouts on tracking, and got no further than its on its way. Would have been nice to know it had got to its destination.
michael johnston
never text or call before or when outside address, awful sevice so far.
Leigh
Parcel has been lost. Awful company.
Paul
Parcel picked up on 3rd and still not delivered. Now the 11th
Mel
They have held a returns parcel for a week. You cant get hold of them, they are very very unhelpful when trying to contact via email etc. When I have parcels delivered they just dump them on my door step for any one to take. Do not use Hermes
Tracy
Not worth rating!! Cannot track my parcel
Adel
Very bad customer service
Pete
Terrible service, delivery never arrived
lovatt
parcel picked up on the 18th and still not delivered by the 30th awful service
Sue
Appalling! Hope they have to never deliver to me again!
Tim johnston
Appalling. Collected parcel 10 days ago and not delivered. Tried tracking and just days “on its way” tried contacting Hermes who said will take up to 48 hours to track it but nothing heard. They are a load of crooks. Would have given no stars but had to give it 1 to submit review
BigJohn52
Parcel was dispatched yesterday but still no update on where it is. Hoping for delivery today...
Linda hill
Why does it take so long to deliver a parcel been over a week now still not delivered