Garry
I waited in ALL day. On the app it said they attempted to deliver at 1:35pm - this is a total LIE, I was there all day and my doorbell DOES work before they say otherwise!
Jeffers
Deliveries are left on the doorstep and they aren’t interested in collecting returns.
Gaynor Semmens
Youve had my parcel since 24th November still not delivered it. How can it possible take this long. Ive tried everything possible to contact someone. Very disappointed.
Mark kaylor
Not even worth 1 star saying they try to deliver yet no message on any other occasions they deliver studio parcels with no issues yet i order from sports direct and they lie and say they cant find my address
Paul
Brilliant customer service from amazon until the point Hermes takes over,got given a date for collection so I wait in all day 8-8 only to contact amazon again and find out you’d been the day before when we were out! No note or any other kind of notification. Poor!!!!
Diesel
Unreliable,untrustworthy dishonest, and overall a company that should not be allowed to operate as a delivery company.
Harry
Terrible system! No one to contact or identify where my package is or how long I have to wait until I receive my refund
Harry
Terrible service, no customer service and no means of communication without fees.
Claire
Disgusting service - or lack of!!!! Still waiting for three parcels that we're meant to be here early to mid December. Tracking numbers seem to have changed and a different message appears when I'm trying to find where my parcels are!!! Will never order anything again that uses these for delivery.. Had to give one star to put this rating up but they don't even deserve that!!!!!!!!!
Rosa Santostasi
You lost my parcel
Caitlin Mort
They haven’t written where they have left my parcel and it’s no where to be seen where’s my stuff!!!
Deni Middleton
Appalling! Paid extra to arrive on a certain day. Still no delivery, now days late. The tracker put him minutes from me after me waiting in all day, then within an estimated 25 mins notified me to say they’re sorry they couldn’t deliver today!! Never had a good and on time experience of Hermes! I will never order from a retailer who uses this company again. The inconvenience this has caused at this busy time is appalling!
I Leather
Excellent service. Thank you.
Nick Bolland
Parcel should have arrived 10 days ago, terrible service, still not got my parcel, won't be using this service again