sanjay
waiting for parcel from almost a month and still got no result. not happy at all
Anita
Still don't know where to find my parcel.
T M Vickers
Great service, much faster than Australia Post.
Alister
Never reliable. I don't think Toll have ever delivered something to me as instructed. They make very little effort.
Teresa Ferrier
Nrver use Toll for international Express.Service is cr*p and noone here will help you.They will not investigate anything only tell you to go back to sender.Terrible service from Toll. Snail mail bb is quicker
Jess
Unreliable time and day changes. Completely unacceptable in this day and age when many other couriers can give you a more accurate window for delivery. I’ve been waiting for 3 days in a row for something that they keep promising is arriving. What an absolute joke of a courier!
Marisa
Easy to track, was kept up to date
Diane Degasperi
Absolutely apalling. I missed a delivery. Took 2 days off work to be home to sign for parcel...and yes still no parcel. The customer service is atrocious to say the least. If there was a zero star that would be the rating.
Diane Degasperi
I would give a no star. As the service after you miss a delivery is absolutely appalling. I waited 2 days and missed work for re delivery and still no delivery. Very very unacceptable.
CANBERRA HYDRAULIC ENGINEERING SERVICES
OVERNIGHT AIRBAGS SHOULD BE OVERNIGHT NOT 2 DAYS MANAGEMENT PULL YOUR HEADS OUT OF YOUR *SS CHANGE YOUR AIRBAG LABELS TO (WHEN WE FEEL LIKE DELIVERING IT) YOUR COMPANY USE TO BE AWESOME BUT YOU GUYS ARE DROPPING THE BALL BIG TIME NATHAN
Susana
Rude customer service
Holly Allison
Customer service representatives hung up on me four times after toll lost my passport. I was in tears! Finally it was tracked down and I was apologized to. It's really not ok to have employees who would rather hang up, than help.
Joan Hornett
Customer Service support is based overseas, they have no idea where your parcel is. They don’t follow up even when promising to call back with answers. Hopefully will never have another item shipped through this company ever again.
steve
inflexible processes, inflexible delivery timings. The call-centre operator was difficult to understand - overall, you guys s*ck and I would not give you my business if I have the choice