I ordered some clothes online and was waiting for them to be delivered. Not only they didn't show up the lied and said I was not at home and they couldn't get to my premises which was complete bull. Days and days went past with the same story from them saying it is out for delivery, it should be delivered before 5pm that day. It NEVER came, not even a sorry we missed you slip in the letter box. I waited over a week at home for this parcel and it never showed. Then I get a message from the company I ordered the clothes from saying the parcel was destroyed by the deliverer due to overtime... What does that mean? Than 30 minutes later I recieve a message from toll stating the parcel will be delivered today? Completely dodgy I don't recommend at all.
Useless, terrible service and tracking never works.
Item received by Toll 3 days ago. Priority despatch. No information since then. Seriously?
Still waiting on delivery of parcel from Melbourne to Tas. Purchased over 4 weeks ago. Several long phone calls still no result or satisfactory answer as to where it is! You are a disgrace!
Very poor a three day service now taking six and no feed back from them to why supposed to get a call back twice with nothing would not use them again
Absolutely terrible service. First excepted delivery for a Friday, then only scanned into depo on Friday, 5 minutes away from location and put it off for another 4 days, not allowing me to pick up either. Terrible phone connection and customer service, so terrible and very ashamed to be apart of their service! WOULD NOT RECOMMEND!!!!
I had 3 parcels missing valued at $660 and toll refuse to admit they lost them or delivered them to the wrong address poor customer service and unpleasant employees
Parcel was picked up from supplier 30th March. Toll Ipec can not find the parcel. No communication with supplier or myself. Very poor service
Message delivery was Wednesday waited home ALL DAY get message 0700 NEXT DAY Thursday same message absolutely disgraceful service
Absolutely shocking customer service. Their number does not work they have next to no understanding of English let alone how their company works. Wasted 5 hours trying to track and package. No one has any idea on what the he'll they are doing. Asked to speak to someone else 'yes I'll transfer you' puts me on hold for 20 minutes and then hangs up absolutely bunch of idiots if I had know office works would send through these guys I would have driven to Sydney myself
Says it’s delivered but not received, how are you still in business with these reviews and crap service
Keep being told incorrect information (couldnt access bay, then but we had the wrong address..not true)... told it was in the warehouse and they would find it .. now it is in a truck somewhere!!!! Delivery held documentation for my house to settle by Monday. I am completely screwed.. these documents were promised by Thursday just gone.
Still awaiting a delivery from global gear now i get stuff from the states quicker then you guys if i could give minus stars i would
Still hasnt delivered the goods 1 week after eta. Doesnt answer phone calls instead message stating they cannot track consignments terrible way to do business