Hermes review by Susan

A package was collected from my home in London W13 last Friday. The Hermes courier left me a 'receipt' card labelled 'Sorry I missed you'. It had a bar code and 8 digit number under it. I tried tracking the number on Monday - it was not trackable. I tried contacting Hermes by 'phone. The phone is all automated and computer questions and answers - all in a loop - key in the code, try again, key in the correct code, etc. The 'phone call is charged at £6 (small print). Daylight robbery. I then found the Hermes online chat feature for help. We chatted - I left my email address and the code on the card but have heard nothing more since. Today, Wednesday, there is still no trace of my parcel. It's disappeared. Don't use Hermes! I have tried again today, Wednesday, and it is still not trackable.

Average information. Still none the wiser where my package is !

The Hermes courier didn't turn up for 4 returns in 2 1/2 weeks so we had to break our staying at home rule to wait in risky long queue at our local Coop/Hermes shop. No way to contact the company and 'Holly' was useless only able to check parcels yet to be delivered.

Can’t give half a star. My parcel is over a week late, there is no real way of contacting the company apart from a robot answering service. Highly recommend you use another more reliable company.

Hermes has not processed my parcel for 9 days now. No one can help, and there is no number in the UK to speak to a person who can help. Incredibly bad customer service. This will be the last time I use Hermes for my business. Never again.

Package never arrived - no reason given