Sent a Christmas parcel on Monday December 7th - Toronto to Vancouver. Two weeks later it still states it is delayed in Toronto due to a missed connection. Has there been no other connection to Vancouver in those two weeks? I am receiving parcels from family members wo used FedEx instead and I really regret using Purolator. When I contacted them, they lied to me, saying it had in fact left Toronto and would be out for delivery soon - that was three days ago.
I was home, the guy dialed the buzz number 2 rings and hung up, I didn't even have time to pick up. Also misspells my name on the delivery note. I've never filed a complaint in anything, but this is unacceptable!
Worst service ever. They don’t even properly keep track of packages and no one answer at store and only takes excuses
Purolator's tracking website claimed that it tried to deliver, but with no footprints in the centimeter of snow to my door, this was obviously not true (I was home too). Same thing another 2 times before the package was finally dropped at the door with no knock/ring. Then the driver hurried back to his truck and drove over my wet lawn leaving deep ruts and running over my snow markers. Totally unprofessional service. My business with Purolator is over. From now on I will ask suppliers to use any other courier, even if I must pay extra.
Purolator are useless! Couldn't be more unhelpful if they tried, i have had issues with them for last year and a half. Today i spoke to the rudest women ever who i hope gets fired soon! i hate Purolator!
Did not attempt delivery. Did not even knock. Lazy, unprofessional, will NEVER recommend purolator to anybody.
We've waited for our Purolator delivery for 3 days. They keep rejecting the address which actually has nothing wrong with it. We called and opted for pick up instead and even went to the depo hoping to claim the package yesterday. The customer service rep said we can pick up today at 1:15 pm but to my surprised I saw this note on my door saying "We're sorry we missed you" I am in my living room or close by during the time written on the note, if the driver knocks the door I will definitely hear it. Also, why was the package delivered when we already opted to pick it up. Now the note says pick up on Monday, 11/23!!! This is crazy!!! Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.