Purolator review by Arris
Arris
We've waited for our Purolator delivery for 3 days. They keep rejecting the address which actually has nothing wrong with it. We called and opted for pick up instead and even went to the depo hoping to claim the package yesterday. The customer service rep said we can pick up today at 1:15 pm but to my surprised I saw this note on my door saying "We're sorry we missed you" I am in my living room or close by during the time written on the note, if the driver knocks the door I will definitely hear it. Also, why was the package delivered when we already opted to pick it up. Now the note says pick up on Monday, 11/23!!! This is crazy!!! Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.
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James
Brutal service, last carrier in the line tries to deliver once to a residential address during business hours guaranteeing no one home. Leaves notice that I have 5 business days to pick it up but the app gives an error "Location can't be found. Spend 3 days trying to call getting left on hold for over 45 minutes each time. Finally manage to get through 3 days later and they tell me I am unresponsive so it has been returned to sender! Covid is not the problem here, avoid at all costs!
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Brenda
I’ve always enjoyed fast delivery service, been served by friendly and helpful staff, and have been able to track my frequent parcels without incident. Well done Purolator!
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Taber
The customer service made a promise would deliver at my home and if nobody was there, put the package at my front door. Apparently the next day, I've got another text message, they wanted me to pick up. Life is not easy as a fairytale, eh?
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Jackie
Purolator never delivers to my house. They leave it by the road near my mailbox. I live in the country. Every other courier finds my house. What's up with that?
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Nairb
Not satisfied at all. Use whatever excuses to delay delivery
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Nairb
Parcel was picked up by Purolator. They knew the size of the package & agreed to deliver it, in the current situation. Yet they are holding up the recipients by using Covid situation and the package size/weight, putting the recipients out of their way. Purolator has been aware and / or in possession of the package since July 31/2020. It has taken now two weeks to ship a package, which they agreed to, roughly 4 hours away. Use your protective equipment and there should be no problem. We are now in stage 3!
