Purolator's tracking website claimed that it tried to deliver, but with no footprints in the centimeter of snow to my door, this was obviously not true (I was home too). Same thing another 2 times before the package was finally dropped at the door with no knock/ring. Then the driver hurried back to his truck and drove over my wet lawn leaving deep ruts and running over my snow markers. Totally unprofessional service. My business with Purolator is over. From now on I will ask suppliers to use any other courier, even if I must pay extra.
Purolator are useless! Couldn't be more unhelpful if they tried, i have had issues with them for last year and a half. Today i spoke to the rudest women ever who i hope gets fired soon! i hate Purolator!
Did not attempt delivery. Did not even knock. Lazy, unprofessional, will NEVER recommend purolator to anybody.
We've waited for our Purolator delivery for 3 days. They keep rejecting the address which actually has nothing wrong with it. We called and opted for pick up instead and even went to the depo hoping to claim the package yesterday. The customer service rep said we can pick up today at 1:15 pm but to my surprised I saw this note on my door saying "We're sorry we missed you" I am in my living room or close by during the time written on the note, if the driver knocks the door I will definitely hear it. Also, why was the package delivered when we already opted to pick it up. Now the note says pick up on Monday, 11/23!!! This is crazy!!! Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.
Brutal service, last carrier in the line tries to deliver once to a residential address during business hours guaranteeing no one home. Leaves notice that I have 5 business days to pick it up but the app gives an error "Location can't be found. Spend 3 days trying to call getting left on hold for over 45 minutes each time. Finally manage to get through 3 days later and they tell me I am unresponsive so it has been returned to sender! Covid is not the problem here, avoid at all costs!
I’ve always enjoyed fast delivery service, been served by friendly and helpful staff, and have been able to track my frequent parcels without incident. Well done Purolator!
The customer service made a promise would deliver at my home and if nobody was there, put the package at my front door. Apparently the next day, I've got another text message, they wanted me to pick up. Life is not easy as a fairytale, eh?