Hermes reviews

Worst service ever

One word.. appalling, I will never again buy from anyone using Hermes as their courier, tracking info changes from out for delivery to “ on hold” to delivery attempted when it WAS NOT, unable to get and sense out of their “robot” on live chat or get anywhere at all by ringing the number, disgusting customer service , this company shouldn’t even be still trading, sellers on sites such as Amazon need to stop using them or risk going out of business!

Your tracking is not up to date with delivery. Shows item still in depot when it is out for delivery with no time arrival info.

TERRIBLE always losing parcels, don't know how they are still in business.

This is not the first time Hermes let me down it seems it’s normal practice

It says parcel was delivered but never received items worth €50. Disappointed and will never use this delivery service again

Waiting 3 Weeks for delivery of Items From pick up date Can’t even find a Tracking Number Brutal service

Ordered an item via Amazon Prime next day delivery. On the delivery day the tracking just keeps saying it's at the delivery station but not out for delivery. What is going on ? It looks as if im not going to get my Amazon prime next day delivery. Hermes hasn't changed one bit.

Absolutely rubbish it say parcel missing

Where is my parcel????

You are very bad. You constantly lie to people. I have a camera on the door, no one has come. 6 days you can't bring me an umbrella

IT SAYS IT IS ALREADY DELIVERED BUT IT’S NOT HERE. I ALREADY WAITED FOR 3 DAYS BUT STILL NOTHING ARRIVED.

Parcel was meant to be next day delivery. Meant to be delivered 8th June then received a notification that it would be delivered 9th June. Finally arrived on 10th June and got a notification it had been delivered. Found it at the front door saying it had been delivered to resident which it clearly hadn’t. I was in the house at the time and nobody knocked on the door.

Had a notification to say my parcel was in its way! It have been attempted twice and being told front door was not accessible! It’s right at the front of the property in the main yard! Yes we live on a small farm but the house is right in the centre! Not happy at all now my parcel is missing! There is no way that the house was not accessible! And no animals were out at both times of delivery! Most times we get everyone else’s deliveries because the postcode brings everyone to our farm! Terrible service! All other parcels have managed to get delivered

Had a notification that my parcel will be delivered today then 2 minutes later another notification to say they couldn't deliver as my road was not accessible so unless he was driving an articulated lorry with another trailer on the back then I would except my road was inaccessible but as the Dustbin lorry comes down my road every week and Farmers tractors come down regularly there was no reason why my parcel could not be delivered