Aramex review by Ali

Poor service. Still waiting for my package to be delivered by 1pm today

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I am awaiting my parcel. i was informed by the supplier that i will receive the package at the latest this morning. However now i see the message why not delivered is that i was unavailable. the only time i received a call that might have been from you, was on Tuesday morning. however i was not able to answer. if this call were from you, then i am quite disappointed because the caller did not leave me a message. so there were no way that i could know who the caller was as that number did not call me again. i would assume that a company doing deliveries should have a backup plan to get hold of the client, e.g. sms message, or call me at a different time to make an arrangement. but i received none. i also talked to a person in Nelspruit - the branch from where my package was send, who said that he will try to speed-up the process. i urgently need that package as i have expected it before this long weekend, and i would like to know when can i expect it.

Takes forever to deliver

I have been awaiting my parcel since the 10th April 2019 and every time I call to enquire about the progress I'm told that I will be called back after 5 minutes.To date (17/04/2019),I have not received my parcel.The last person I was talking to was Zandile.I'm still waiting for her call. Your service is really bad.

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