Yodel review by Louise Alleyne
Louise Alleyne
Waited over a week for my parcel to be delivered, with no tracking up dates! Only to be told they had lost my item (a double matress). Got a full refund and had to 're order, and am still awaiting delivery. Not happy at all as original item was ordered on 30th July!
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Kev
Bulb delivered smashed
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Walker
We were going away for a long weekend (Fri-Mon) so wanted to know when car seat was being delivered. We were told by Yodel when I contacted them (as didn’t want it delivered while we were away) and told, that if no one was in they would arrange a different collection. That was not the case. Had a text AFTER box delivered, nothing before hand. Left at side door so passers by could see it and no card left for us. Had been raining all day so lucky it was well packaged. Just as well delivered before we went away otherwise would have been outside for at least 4 days. DISGUSTED!
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L Batten
Put tracking number in on wed and tells me mondays update rubbish
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Ashley
Paid for next day delivery still waiting after 3 days
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Catherine White
Awful service. Tracking system works well, you can clearly see when the Yodel delivery drivers have lied about trying to deliver your parcel. Customer service was helpful in that they said they had updated info and my parcel would be delivered but I am still waiting. Would never ever recommend Yodel to anyone. If i could give them a zero rating I would.
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N McD
I've had 2 experiences with Yodel and both have been horrendous. In the first they said they tried to deliver, despite doing no such thing, and said they returned it to their depot. It sat there for days on end only to be declared "missing". The company from which I bought the item sent a replacement via a different delivery company, it arrived in time. Meanwhile the original 'lost' package turned up and was delivered too. Second experience is now. My item is already days late and, despite customer service (that Hell would be proud of) saying "see the app", the app, not Yodel's page updates for days, not until yesterday when I complained and complained and complained. Even then it only updated to an innocuous "Scanned as part of secure process", a phrase even their customer services can't tell me, beyond glib phrases, what it specifically means. Truly awful company. If you can find out THAT Yodel is involved in delivering why you want to buy, buy it elsewhere and tell the company why you won't buy from them. It's the only chance to change things. It may cost you a couple of quid more but at least you won't have to deal with Yodel.
