Toll review by Kate
Kate
So far a huge zero......was told delivery Thursday no later than Friday, well waited both days and still no package....now says booked in.....no information on when.....my time is valuable also ....
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G C
Never again. What a disgrace on all counts. Under-promise and over deliver ....fail. Maybe work on not lying and then document the lie hoping it will make it, well, not a lie. I’d be in Coroner’s Court if I ran my trade like this.
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Alistair
On board for delivery for 40 hours. Still haven't received package
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naomi robertson
Waited all day. Im 20 minutes from Morwell and my package left morwell depot at 9.45 this morning. Still havent recieved my parcel. Not very happy at all. I didnt want to give one star rating but wont let me continue without a rating.
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Mick
Very bad service
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Terrible, inefficient, unreliable.
Lost my package a fortnight ago and they don't seem to care, they ignore my calls and say "it will turn up--sometime'
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Karen Van Eldik
I have never come across such poor service from a company before as I have with Toll. My parcel was supposed to be delivered on a certain day between 8am to 8pm which in itself is a very unreasonable time frame, the parcel did not turn up and I was never contacted to say why. I rang and they said they would get back to me within 24 hours, this did not happen. I rang again and was told they couldn’t tell me when it would be delivered as no drivers were going to our superb, even though we lived in the inner city. After many phone calls I finally got onto a lovely lady who said this wait was unacceptable and got a driver to load our parcel onto the truck and deliver straight away only to get home and find out it had been delivered to the wrong address. Very unhappy with the whole service received by Toll.
