R&L Carriers reviews

My husband ordered an AC unit. He told the delivery company we have a long driveway. They assured him they would send a small truck - which they did. We get deliveries all the time. We clearly had our furniture moved here. Trucks can get up our driveway. This guy blocked the entire road. He didn't even attempt the driveway. He got the unit about half way up the driveway with his hand cart then wanted to drop it at the weirdest place nowhere near the house. I told him we weren't going to sign unless he moved it to the house. He was a jerk. He told me he would take it back and we would have another delivery fee and insisted he needed my name to prove I'd refused delivery. I told him I didn't refuse it, he didn't deliver it to my home. He told me he couldn't get his equipment up my driveway. That's absolute horse crap. We get deliveries here all the time. He was willing to take it half way up and half way back down but not willing to take it all the way to the house? He was so rude about it, he brought it back down the driveway, loaded it back up and took off. I can't imagine how this company stays in business. In a world where everything can be delivered, you'd think you would hire people that can act so their job. Definitely go with another company. You don't want your packages - especially your really expensive ones treated this way.

I received a text message stating that my package would be delivered on 05-02-2022 between 0900-1700 and someone had to be present to sign for it. Someone waited until 1700 and it was a no show. I called customer service who advised they were unable to track the truck and no one was picking up the phone at the local center…. But they did say the trucks typically deliver until 18:30 at night…. So I guess I sit for another hour and a half?

We made an $18,000.00 purchase of hydraulic equipment from a large distributor. Two pallets were shipped from the Chicago area, but only one of the two pallets made it. The driver didn't seem sure about what to do, and the staff at R+L didn't seem particularly concerned about finding our lost stuff, or the importance of this material to our business. Everyone makes mistakes, I have no problem with that. What I can't tolerate is having to work very hard to try to get someone at R+L to do their job. If you have any choice in who you ship with, I would choose a company other than R+L.

Delivered on time

This company is terrible! Customer service is terrible! Two damaged automotive hoods. The shipping takes forever as well! This company should no longer be in business. I will be contacting the BBB.

Paid for residential delivery. Was supposed to be delivered on March 27th 2022, it's two weeks I've been waiting for no signature delivery I'm still waiting for the company advice when my stuff will actually be delivered. Spoke to three people at R&L never got a call back.

We're waiting for a delivery that has been sitting an hour and 20 minutes away since March 27th. 2 weeks have passed and having paid $390 for residential delivery I have not heard word of when my package will be delivered. Status on this end very frustrated.

7 day delivery time from ID to KC that's is a 1300 miles trip it should not take 7 days

Got my deliery 2 days sooner than expected and very happy with there service

Driver rude grumbled he couldn't use pallet jack. Boxes torn open. We will inspect for damage. Better not be any.

Ordered a transfer case from Texas 4 day delivery returned core Texas in 3 days. Excellent service. Best service I have received from anybody in a long time.

Said 3-5 days. Been over a week. Getting worried. Hope it doesn't become a lost issue or 3 week thing!!!

Delivery is to late

Terrible company. They stepped on my cabinet box and the nails from the pallet went into it!! No respect for your package. You could see footprints all over it. They also don't give you any say in the delivery time or day.they text you at 5pm the day before and expect you to be there. what a horrible inconsiderate company

Paid over $1000 dollars for a piece of furniture to be shipped.February 2nd it says it was transferred ,it’s now February 18th and no way to see where it’s at..Think they need to have a better way to track parcels..