Horrible Horrible Horrible, they use third rate low budget secondary terminals. I’ll never look at a Saia truck or that name ever the same. Poor management, poor tracking poor you if you ever decide to deal with them. I won’t ever again
Sent us a message delivery delayed by a week because of weight of package .... following tracking package doesn’t move very much in a week it went from CA to IL ... ridiculous
Tybee Island Marina
On time and helpful.
Lost track of 20 foot long shipment of pipe With shippers phone number on label, WTF. 0 rating way to high
Package has been sitting in Lubbock tx 200 miles away for 3 business days. Called and they tell me it will be here at 9 p.m tonight. And it’s being delivered to a business
My sofa was being delivered by SAIA from Kardiel and I tracked every day for 4 days when it arrived in Nashville and set for 6 days. When I finally called they said it was being shipped by a 2nd partner company and they had just picked it up!! Not until I called Kardiel did I get any delivery time or day it would arrive! Also when it finally arrived the sofa was severely damaged and I had to return it the same day! SAIA is a joke and very unreliable!
Wish I could give a zero
Didnt load item on truck just gave driver a ticket. Didnt call to tell me, and now a lift I rented was for nothing and work to be done with item shipped cant begin til Monday. This wa as at 4pm on a friday and all they can tell me is sorry. We will have to bring it back out on monday. Customer service. Wow. Wasnt my fault but nothing done to fix their problem. Lesson learned.
The delivery driver was terrific. He was personable, professional and and did his job well. His name is Freddie and I think he is a great representative for the company. Thank you Freddie and SAIA.
Have had some good results out of them
I should have received Wednesday, I see by looking at tracking details it’s been returned to terminal twice! Now it’s the weekend and nothing until next week most likely.
Never heard of this company until they were assigned my delivery. I went online to read reviews. I was a bit concerned because no one had anything good to say. My order was on back order until the 11th. I was shocked to see SAIA received my package on the 1st. I tracked through their website as it started in California and made it to Pa. on the 6th. Total of 5 states. I received a phone call on the 6th to set up delivery for the 7th! Time, 9a to 12p. Delivered at 10:30. Driver was wonderful. She was pleasant , happy, and got that big truck in and out of my neighborhood with ease. I have nothing but praise for the way this was handled. So organized. I’m sorry others had bad experiences. Received my package before my original date of shipment. I didn’t have to deal with anyone other then the driver and I give her a thumbs up. Thank you SAIA for such a pleasant experience.
One star is too much. This freight company s*cks. Horribly slow, freight sits at dock for days and they are way behind on tracking information. Somehow my shipment made it to within an hour and a half away only to be shipped out of state by mistake. Still hasn't been delivered. Do not use them!
Couldn't find a worse shipper even if you went to inner Mongolia. These people could not organize a pi*s in a brewery every employee is a waste of the earth's oxygen.