William
Two day shipping took four days
Pete
My refrigerated medicine is supposed to be left at my door as we are always home. UPS rang our bell and when no one answered in time, they took the package and left. I've tried tracking the package on the website, only to be told that the tracking number doesn't exist. Called UPS, tracking number doesn't exist. How can it not exist?! You've tried to deliver it!!! Terrible customer service, terrible tracking system, terrible company to deal with. FedEx next time!
CLG
First delivery attempt Fri evening. UPS driver opted to leave package at a UPS Access Point rather than make a second delivery attempt with my signature to leave by door , or even to use the Amazon Hub center available at the apartments. UPS Access point open on Sat, but they said they would not receive the package until Mon afternoon. So now I have to make a stop somewhere after work before they close 3 days after the 1st delivery attempt. Poor choice by driver and poor service. I'll request USPS whenever I have a choice from now on. At least they use the Amazon Hub at my apartments.
Pauline Coursey
I pd for 2 day service to get a package from 24477 to to SD. It left on a Friday n got miss sorted n ended up going to Kentucky then to Hawaii. At that point I called n was told it was leaving from Hawaii n going to Kentucky but no it did not , it went to CA. Called again. They were sorry. No explanation but it was on it's way to KY now. Hoping it makes it to KY. If it does then its next stop would be where it should be n that would be South Dakota. If course it cant be picked up at the terminal. Not allowed. So waiting to see if it makes it to to South Dakota or not. Can't tell me any times . I live in a very small town n UPS always gives me a 2 hour window of time as to what time I will get my package. This has been a disaster. No one seems to care. I was told things like. I cant predict the future. U will just have to wait n see. This package has cost my son an extra 4 of having to stay n South Dakota. Who's going to reimbursement n for that. It's crazy enough paying 43.00 for a 2 day service the completely messed up. Zero compassion from UPS . My son n late husband worked for UPS. What a disappointment. No more UPS for me. I get at least 3 to 4 pkgs a day from them. Well unless they pay for my son's lost time. UPS Can forget setting foot on my property ever again. The people I spoke with were rude. Very sad.
Pamela
I can't find my package
User32119865063
So far my item has been moving and i am so excited for it to arive
Shakiyla Rahim
I order a gaxlay s9 phone and I don't know my tracking number
Haraldwalker
Twice I was to receive a package and on both days no truck or delivery. And then had the. Nerve to say you left it next to my door. What a lye. Is this how you run this business?
Shauna
Got to its destination on time as promised
Robin Kwestel
Attempted to deliver .paid extra for it to be there in morning. Now can't locate it on the tracking system.
M.I.
Terrible service, I ordered a package, got it lost by UPS, and when I tried looking for direct location it would only show the state ):<
Christine carlson
Says my package was delivered but recipient didn't get it and no help from the ups store says it's not their responsibility one it leaves the store tried to look up the addison carrier facility but absolutely no help there done using ups
Sahar
Was supposed to receive my time sensitive package but it’s after the event I need it for. So disappointed
James
UPS using for customer service Filipino they are cheap but bad service