Claudia
Took over 10 days to get a parcel. Not the first time this company has failed. They keep things at the depot. Contact details were available.
Danny B
I ordered a small item on the 16th Dec the tracking updates haven't moved for over a week it is supposed to be delivered today
H Nguyen
Purchased item in the 13th with ETA 20th Dec 2019. NYE tomorrow and still not here. Customer service is practically useless and tracking system doesn't get updated. My parcel has been at the local depot since the 24th. 4 days after the ETA and still at the depot and still not updated....... AND THEY WANT TO TRY OUT DRONE DERLIVERY??? You got to be joking. No way will I be using this courier if I can help it. eBay should advise about this issue and correct the ETA of their listed items to factor in couriers that can't deliver on time service instead of rather losing loyal and regular customers and ignoring their inquiries. I've searched and asked and wasted so much time with this parcel that it has put me off fastway and amarex as my courier. No major problems with Australia Post and reliable so no communications with the public about your holidays and your needs when you rely on us to make a living. You can't even give us a straight answer and reply with "let us find out and get back to you". Which never happens because it's just a way to get us off the phone. Very disappointed and deterred for this company and will avoid whenever possible. I stress, Do Not use fastway of you want on time delivery. These guys will take 3 times (multiply your ETA by 3) longer than the ETA listed and don't even bother notifying the public so we are left waiting while they play around with drone delivery. What a joke. You've lost me as a customer and I'm sure there are many more unhappy customers with the same view. Just hopeless.
Peter
Parcel picked up 16 Dec 19, Newcastle to Adelaide. Now 30 Dec 19. Still no parcel....Tracking system is basic, still showing Newcastle after 14 days.......no-one answers phone enquiries......Stone age service
Hugvy
Waited over a month and yet hasnt been delievered
Grace
got email stating order dispatch on the 9th Dec tracked item was scanned for dispatch 22 Dec still waiting and it’s the 29th Dec. hopeless and unprofessional got an email again after I complained stating I have to be patient with explanation marks all over it
Judith
10 days delay and the parcel has still not arrived. Tracking info hasn't been updated 4 days ago. Terrible service.
Jamie
Terrible service. Taken 5 weeks for parcel from Syd.
Angela
Zero confidence my parcel will ever be received because they do not care
Stellios
It’s been 4 weeks and still nothing.
David Marks
The worst courier company I have ever dealt with tracking app pathetic lost parcel at melbourne depot told me they would contact me when found never heard from them again
Therése Dean
Still waiting for my parcel that was meant to arrive last week. Never use these guys again.
Darrin Marinelli
2 items from Sydney to Wollongong has taken 9 days and counting. Should’ve went up to get it myself
Chris
So so slow. Stuff from China arrived faster.