Australia Post review by Ken

I sent a parcel on a Saturday expecting it to be at my daughter's by Thursday and it has now been 5 working days and still no parcel pretty poor effort on Australia post when you pay to send it express post. And on checking my tracking number today it is only in Brisbane and was sent from Hervey Bay. Not good enough this is what you call SNAIL MAIL.

Offer a very good friendly service

Tracking is always cr*p and non descriptive. Parcels take ridiculous time to arrive, never on time, and often dsmaged. I send all my gear out by sendl or independant businesses who take half the time and deliver un damaged. I even pay extra for suppliers to use a different service whenever i can. I have purposefully watched an item sit at the final destinations sorting centre for 5 days on one occasion and 6 days on another ocassion before ringing and asking why it hasnt been delivered to the address which was so many days after the delivery date. When I eventually rang I was then fed a heap of garbage that it had only just arrived. Do you think your customers are stupid?! I could've handled an apology we are busy, or I am not sure what has happened there we will get it to you in the next dispatch. But to say it had only just arrived, garbage and shame on your customer service. Even express deliveries which i have paid extra for a better delivery service have arrived 3 or four days late.... and no that wasnt over a weekend, ordered on a Monday or Tuesday overnight express and didn't arrive until Friday with one small item not arriving until the following week. We have orders come in from the UK which arrove faster than an item sent on the same day from Victoria and NSW...... Gee I wonder why your rating is so dismal.

Australia post is absolutely pathetic.

Will all ways use AUSTRALIA postage

Your site doesn't update in really time my parcel was processed last night and your website didn't update until this morning