Toll review by Natasha
Natasha
Can I leave a zero star? No customer service or support. No "sorry we missed you" card even though there is a 24 hr concierge on duty to receive parcels. How can one know to collect it if there's no note/email or any other form of communication. Amazon need to reconsider who they use as "priority courier" in the future. Disgusting service!!
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Sandra Williams
Tracking not updates when searched and after contacting supplier they said it’s been delivered, not the case!!!!!
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Michael
Extremely poor customer service, 3 ph calls & promises but no contact as promised & delivery was due last Thursday. No delivery,would not recommend
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Craig
3 times the sending company has been charged a "re delivery fee" when we have had to pick up the parcel from the depot. So we now request the parcel to be left if no one is home to avoid being charged to pick up our own parcel.
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Laney
Better than the other trackers. This one actually gives you the whereabouts of the package.
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Mary Louise Callan
Toll - the worst experience I have ever had with a package. After they missed me at home - it asrrived 2 days after it was ordered form IKEA. It took 10 days and three phone calls to recover the package (while the post office is 50m down the road) When I finally collected the [package form IKEA - glass candle holders more than half of them were broken. What a disgraceful result.
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Never again
Every single time I get a sorry we missed you card in the mail it is not filled in, the card number does not show up on tracking and I have to spend wasted time on the phone trying to find my delivery, that’s it I’ve had enough I’m not using toll or any affiliated associated career service any more
