Toll review by Jasmine

The driver do not even try to search for the entrance gate of an apartment building. They don't have common sense to locate the intercoms to buzz the unit number where the intercoms are fitted inside the campus. They simply leave a "sorry we missed you" card inside the mailbox. Not sure if TOLL pay the drivers for the attempted deliveries.. TOLL drivers must call the recepients if they can't locate the gate/entrance or if they have any difficulty in finding the recepients. Use technology, with basic common sense

Lack of customer service. Followed all directions on the card left in my mail box. Have heard nothing!!!! No clarification that they are resending the parcel, trying to get it resent and all I am doing is going around in circles!!! Tried calling 1300865547 and all I got was "We are currently experiencing a longer wait time than expected. If you would like a member of our team to call you back, please press 1 now. Otherwise continue to hold and an operator will be with you as soon as possible." For over an hour!!!! When I eventually get through they tell me I never did what the card said despite me having reference numbers of both attempts provided by the website. A complete joke!!!! Avoid using Toll! If I could give zero stars I would!!

Pathetic customer service, staff have no idea what they are doing,utter incompetence

They literally never knock. All times toll has delivered to me (accept the last time) they haven’t knocked and just left a slip for me. Even made eye contact with someone delivering a desk to me as they were putting a slip in my mailbox and they just drove away.

tracking not good

Australia post manged to get my vacuum to my house in 12 hours after ordering and he takes 2 days to bring my ipad it better be at my house tomorrow