Toll review by Natalie
Natalie
Lack of customer service. Followed all directions on the card left in my mail box. Have heard nothing!!!! No clarification that they are resending the parcel, trying to get it resent and all I am doing is going around in circles!!! Tried calling 1300865547 and all I got was "We are currently experiencing a longer wait time than expected. If you would like a member of our team to call you back, please press 1 now. Otherwise continue to hold and an operator will be with you as soon as possible." For over an hour!!!! When I eventually get through they tell me I never did what the card said despite me having reference numbers of both attempts provided by the website. A complete joke!!!! Avoid using Toll! If I could give zero stars I would!!
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Richard
Pathetic customer service, staff have no idea what they are doing,utter incompetence
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Madison
They literally never knock. All times toll has delivered to me (accept the last time) they haven’t knocked and just left a slip for me. Even made eye contact with someone delivering a desk to me as they were putting a slip in my mailbox and they just drove away.
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barry hedges
tracking not good
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Rameez
Australia post manged to get my vacuum to my house in 12 hours after ordering and he takes 2 days to bring my ipad it better be at my house tomorrow
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Phoebe
I ordered some clothes online and was waiting for them to be delivered. Not only they didn't show up the lied and said I was not at home and they couldn't get to my premises which was complete bull. Days and days went past with the same story from them saying it is out for delivery, it should be delivered before 5pm that day. It NEVER came, not even a sorry we missed you slip in the letter box. I waited over a week at home for this parcel and it never showed. Then I get a message from the company I ordered the clothes from saying the parcel was destroyed by the deliverer due to overtime... What does that mean? Than 30 minutes later I recieve a message from toll stating the parcel will be delivered today? Completely dodgy I don't recommend at all.
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Ben
Useless, terrible service and tracking never works.
