Toll review by Nicky

My order from New Zealand arrived on time thanks good service

I have been trying to track my parcel supposedly picked up by you 6 days ago. I understand things are busy at present but I cannot find my tracking number in your system. When I ring and you finally answer the phone, I'm put through to another section ... where the phone rings for 20-30 mins and no one picks up... and I give up I frustration. I've tried several times. The parcel's delivery date was two days ago.

Not happy with the phone calls and delivery was expected the 25 th March also the status of delivery has not moved I’m not happy as it’s a washing machine and have 5 people in my house I’m on pension and can’t afford a laundry mat wishing some one one would give me some insight please

Parcel lost and no ability to track. Only people to talk to are in Philippines and they don’t understand. Worst experience with any consumer product ever. The government need to regulate this industry - negligent companies just taking money with no liability.

This is, without doubt, the worst delivery company ever. Don't even bother to try and send anything with them. You wait in for hours, no knock on the door but somehow it gets delivered but to where?? Not anywhere near my address and believe me, I searched the same time that I got the text it was supposedly delivered. If this had been the only time, but every single time. No point in ringing their number, it just rings of the hook. Willing to take your money but delivery is optional obviously. I am beyond angry. I want to give no stars but that is not an option.

Very poor delivery service. Your courier used the driveway and could not enter the property instead of using the very obvious front gate. (The gate is painted bright red). The courier did not even knock on the front door. I know this because of our cctv. Will request another courier device deliver my purchases in the future.