TNT Australia review by rob

Useless ,useless get more info from a brick wall and they call themselves courtiers wat a joke

Those people are completely disfunctional. I get told by professional engine shop staff that TNT has shipped for them many times before with no problem. Thats the shop from which I am trying to ship a boxer engine (longblock) that weighs 70 kilos and I have carried one manually by hand. On the first booking the driver goes there and asks them to buy addictional straps to strap it to the pallet and says they will come back tomorrow. I cancel that booking because I also forgot to add insurance so I make second booking. This time they don't show up at all for 2 days until I finally managed to deal with their phone system and get in touch with them so they tell me the second booking was cancelled without me being notified nor refunded. And they refused to handle the shipment because the "engine might brake" and " it is too heavy (for a forklift)" and becuase i paid for insurance they don't want to be liable for it. The people you speak to on the phone have no access to anything so you gotta keep repeating all your details and all forms of numbers and pray to god they received it correctly on the other end.

first email bad news with have delays sorry for any inconvenience. valuable replacement part cost time and money. are TNT still a relevant courier service.

Don't think I will recommend or use TNT as I have been waiting on my delivery since Friday 20 09 19 after I phoned TNT print the delivery form attached it to my front door at the requested delivery address . As well as sending a copy of the signed form back to TNT. Is there any one that are capable of helping me to get my delivery . Number 293873241. Regards Ben

Drivers don't stick to schedules, lie about knocking on your door, lie about the time of attempted delivery on "sorry we missed you" card, If you get one

Poorest service I have ever encounted, staff are so abrubt and rude