Though I have sent parcels to Toronto every second month, on average, for the past few years, I will not be using Purolator again. My little parcel went more than 300 km in the wrong direction i.e. to Montreal before returning east, passing by Kingston on it’s way to TO. And this happens all the damn time, turning a trip of less than 300 km into one three times that. And that, of course, makes the day trip into a two or three day trip. Done with Purolator for good.
Zero stars! The driver buzzes me on my phone when I answer after 3 rings he hangs up and leaves!!! What a useless moron!!!
Probably lost of damaged my package
SPECIAL INSTRUCTIONS TO LEAVE AT DOOR, HAVE DONE 300 TIMES, THIS TIME THE DELIVERY PERSON DIDNT LEAVE AT DOOR, TOOK IT TO A HOLDING DEPOT, EVEN WHEN IT WAS MEDICAL SUPPLIES, ABSOLUTELY RIDICULOUS, NOT KEPT TEMPERATURE CONTROLLED, NOT BROUGHT TO A PHARMACY LIKE IT SHOULD HAVE BEEN TERRIBLE COMPANY
Purolator service is useless. Stay away from it.
I never received my order. When I track my shipment, it shows it at Toronto Sort facility as of March 21, 2021 and after that it went in the air... After several contacts (chat/calls), Purolator had opened a case, which was closed on March 30, 2021. Below is Purolator response. Such an irresponsible and terrible service. I am still waiting for refund from the seller...they will be contacting Purolator again. In future, if I order anything and the shipper uses Purolator, I would prefer not to place an order. "Please be advised we have checked in our lost and found department along with the terminals numerous times. At this time all of our searches have come back negative for this shipment and will now deem this package as lost. We will now close the case. For further assistance, we recommend contacting the shipper as they may assist with the lost item and file a claim with Purolator. We sincerely apologize for the inconvenience. "
Never Purolator Negative Star
I was never contacted about this package. All you have to do is read the reviews of this disaster of a company and you get the gist of their drivers work ethics. It is obvious that this company is 91% owned by a government entity, the post office. No normal business would survive with the quality of service they are offer. I will go out of my way to use any other courier service.