Francine Gough
Good Evening Purolator, Well yes my package was delivered today at 12:38 but no call to my buzzer to ask for entrance to the building. The drive managed to get into the building and leave the package in the lobby. Why wasn't this done on Friday when the package was first on the truck for delivery. As he didn't contact me to get into the building today, he clearly did not need the buzzer code. So my life has been in upheaval for days now waiting for the delivery first its on the truck but can't be delivered, then its on the truck except it wasn't and today with no ring to my buzzer I was again sitting waiting. In fact I had dialed Purolator to find out what had happened and the email appeared after I had been on hold for 15 minutes. I will never buy anything that must be delivered by Purolator, your customer service people are lovely, but that can't make up for the frustration and time wasted waiting around for something that mostly wasn't there. Regards Francine Gough
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Elle
Sent a Christmas parcel on Monday December 7th - Toronto to Vancouver. Two weeks later it still states it is delayed in Toronto due to a missed connection. Has there been no other connection to Vancouver in those two weeks? I am receiving parcels from family members wo used FedEx instead and I really regret using Purolator. When I contacted them, they lied to me, saying it had in fact left Toronto and would be out for delivery soon - that was three days ago.
Jim
I was home, the guy dialed the buzz number 2 rings and hung up, I didn't even have time to pick up. Also misspells my name on the delivery note. I've never filed a complaint in anything, but this is unacceptable!
Pavan
Worst service ever. They don’t even properly keep track of packages and no one answer at store and only takes excuses
Murray
Purolator's tracking website claimed that it tried to deliver, but with no footprints in the centimeter of snow to my door, this was obviously not true (I was home too). Same thing another 2 times before the package was finally dropped at the door with no knock/ring. Then the driver hurried back to his truck and drove over my wet lawn leaving deep ruts and running over my snow markers. Totally unprofessional service. My business with Purolator is over. From now on I will ask suppliers to use any other courier, even if I must pay extra.
Annoyed
Purolator are useless! Couldn't be more unhelpful if they tried, i have had issues with them for last year and a half. Today i spoke to the rudest women ever who i hope gets fired soon! i hate Purolator!
Jordan
Did not attempt delivery. Did not even knock. Lazy, unprofessional, will NEVER recommend purolator to anybody.