James
Brutal service, last carrier in the line tries to deliver once to a residential address during business hours guaranteeing no one home. Leaves notice that I have 5 business days to pick it up but the app gives an error "Location can't be found. Spend 3 days trying to call getting left on hold for over 45 minutes each time. Finally manage to get through 3 days later and they tell me I am unresponsive so it has been returned to sender! Covid is not the problem here, avoid at all costs!
Want to say something on FedEx delivery, tracking or service in general?
Every opinion matters to us, so leave your review below!
Brenda
I’ve always enjoyed fast delivery service, been served by friendly and helpful staff, and have been able to track my frequent parcels without incident. Well done Purolator!
Taber
The customer service made a promise would deliver at my home and if nobody was there, put the package at my front door. Apparently the next day, I've got another text message, they wanted me to pick up. Life is not easy as a fairytale, eh?
Jackie
Purolator never delivers to my house. They leave it by the road near my mailbox. I live in the country. Every other courier finds my house. What's up with that?
Nairb
Not satisfied at all. Use whatever excuses to delay delivery
Nairb
Parcel was picked up by Purolator. They knew the size of the package & agreed to deliver it, in the current situation. Yet they are holding up the recipients by using Covid situation and the package size/weight, putting the recipients out of their way. Purolator has been aware and / or in possession of the package since July 31/2020. It has taken now two weeks to ship a package, which they agreed to, roughly 4 hours away. Use your protective equipment and there should be no problem. We are now in stage 3!
Dmt
Worst Shipping company ever. Never get what you inquire about and pay extra for. Don’t deliver to door as requested. Customers do not matter to them