Purolator review by Erica Perkins

Used this service for the first time!!! The parcel we posted on November 26th. 2018 was supposed to be in Vancouver on Nov. 30th. 2018!!! Today is Dec. 4th. and it hasn‘t arrived there yet. Needless to say, their trucking system is terrible, it only goes as far as the 27th. of November were the parcels arrival was registered in the sorting station in Toronto at 00.27 am. In six hours it only got as far as Toronto; a half hours journey from our home, and it has never been seen since. An other example of Canadian efficiency! We will never use this service again!!!

What tracking there is none

What tracking it says on its way but the tracking hasn’t changed for days

Easy flow of instructions to obtain status ; well organized information.

The first day my parcel wasn’t delivered was not your fault. Apparently it was shipped without the code. The second day I was told it would arrive I stayed home and you didn’t come, didn’t call. The third day you were supposed to get here between 9 and 1 (as your employee told me over the phone the previous day when we tried to figure out what was going wrong) But when it didn’t arrive we were eventually told it could be up till 6pm. Today was a beautiful Oct. day which I spent indoor waiting. At 5:30 I tracked the parcel on your site where it said it had been delivered at 3:30 and accepted at reception by someone other than me. My building doesn’t have a reception. At 5:30 I opened my door to find my $1500 microphone sitting by my door. No one buzzed up. No one called. How about giving me a call now and explaining it to me? I’ll take this rating off your site if you can.

Where is the rest of the tracking information like where is the parcel now and when will it be delivered