Hermes review by Janette Mcgrath
Janette Mcgrath
sent my parcel through 1 of hermes parcel shops on 7th of July we are on 18th . Still no refund , Cant track my parcel with the paper shop gave me as a receipt. I hope tp god it gets back to sender because I wont receive my refund . This system is a joke id av had my refund by now if id av just sent it via post office. But the convenience of store drop off was more suitable . Never again . Post office all the way . Never had any trouble with them
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Ratty
The tracking system is very slow and gives little information about delivery
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Mick Rowley
Seems slower than the post office on delivery time
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Chris Davies
Impossible to track parcel with receipt from parcel return point, impossible to speak to anybody at Hermes, the digital assistant (Holly) is next to useless. Only glad that the item returned was of little value. Lousy customer service.
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Jackie Millar
What's the point leaving a card with no details on, I wasn't in for my delivery
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Debbie Turnbull
Have been waiting in for 2 days so far - Hermes claim they have called and no one was here which is blatantly untrue. I am shielding and stay in. Totally disillusioned
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ismail
What a stupid system, when you want to track your return, it is just codes and no explanation. terrible service, how can they be still in business??? Absolutely rubbish! Unfortunately no 0 rating so i have to put 1.
