Hermes review by Mick Rowley
Mick Rowley
Seems slower than the post office on delivery time
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Chris Davies
Impossible to track parcel with receipt from parcel return point, impossible to speak to anybody at Hermes, the digital assistant (Holly) is next to useless. Only glad that the item returned was of little value. Lousy customer service.
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Jackie Millar
What's the point leaving a card with no details on, I wasn't in for my delivery
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Debbie Turnbull
Have been waiting in for 2 days so far - Hermes claim they have called and no one was here which is blatantly untrue. I am shielding and stay in. Totally disillusioned
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ismail
What a stupid system, when you want to track your return, it is just codes and no explanation. terrible service, how can they be still in business??? Absolutely rubbish! Unfortunately no 0 rating so i have to put 1.
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Magali
Drop off return has no way to track in a clear way (what does 711 destination mean?!). No way to contact Hermes directly, all answers are automated which means if you have a question not on their script, nothing is solved. Awful. Also again and again our parcels have been left by our doorstep (which is directly on the street), at least leave with a neighbour or call us!!!! They could’ve been easily stolen.
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kiran bashir
Awful service, package is lost and no tracking available. I’ve called customer service and can’t get through to a rep.
