Hermes review by Marina
Marina
Returned parcel a month ago and it still hasn’t reached the destination! Can not speak with anyone apart from robot! Last tracking is 3 weeks ago to say its with Hermes and on it’s way back to sender! 3 weeks on and sender still hasn’t got it, I haven't got my refund and no one at Hermes I can get in touch with! Appalling! NEVER again I will use Hermes
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S A Shah
My return parcel was picked up on Jun 2, 2020 and to-date it has not been received by Amazon
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Barry Lee
I sent a return parcel on the 30/05/20 to a UK company and it still hasnt been delivered to them according to the return tracking this is ridiculous even with the current problems
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E wall
Parcels collected and no confirmation not refunded by retailers without queries
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DONNA SMITH
My return was picked up at a parcel shop over a week ago and still hasn’t been delivered back to Amazon.... it’s shocking. I’m waiting on a refund which can’t be processed until the return is received!
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matt
takes 24-48 hours for my returns to get back with RM , 2 weeks with hermes on two seperate items and still no sign of them
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Richard Aston
I first requested a pick up to return an item to Amazon. No one showed. I then rquested a return (no printer required). When I tried that, the Parcel Shop informed me the Hermes Printer was not working despite many requests to Hermes for repairs. So I had to go home, print the label myself and return to the shop. This experience has just reinforced my view that Hermes is a service to use as a last resort only.
