Hermes review by matt

I first requested a pick up to return an item to Amazon. No one showed. I then rquested a return (no printer required). When I tried that, the Parcel Shop informed me the Hermes Printer was not working despite many requests to Hermes for repairs. So I had to go home, print the label myself and return to the shop. This experience has just reinforced my view that Hermes is a service to use as a last resort only.

I can’t believe yet another parcel gone missing with lying tracking information As a company you are rubbish

Hermes once again really bad service, tracking is useless, my parcel has had the same tracking since TUESDAY 2ND JUNE, AND NOTHING SINCE, I have gone on The Holly chat which is also useless, giving only the same info, I have emailed them, no reply, in future I will not buy from suppliers who use Hermes for delivery, thus is very bad service and has happened more than once. Bad service, bad tracking, and bad customer service. I would give 0 stars if I could.

It's been 12 days since I dropped my parcel off and it's still showing as in transit. It literally would have been quicker to have walked the 120 miles to deliver it myself.

Once again completely incompetent. Not my choice of company but a return package for Amazon which Hermes have managed to ‘lose’ despite it having Amazon labelling on it. It’s probably at their warehouse waiting to go to auction so they can make some more cash

They didn’t call me when they arrived with the parcel and I’ve been home...After 2 days I’m still home to wait the parcel and it’s impossible to contact them!