Hermes review by Julie
Julie
Fed up with the service I track my parcel it tells me it's in depot then tells me I've told them to send it back to sender , I haven't seen the parcel or the courier to send it back ,pretty fed up of them now. have to give one star other wise cant submit
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Lynn
Waited in all day Saturday 28/9/19 no show yet again, tracking doesn’t work showing still at same position as Saturday morning. Nobody to contact for any help.
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MosesMum
Wouldn’t touch Hermes with a barge pole. They sent me an email to say I would be receiving my parcel on a Friday. They didn’t. The tracker was then updated to say I would receive it Saturday, I didn’t- but they updated the tracker to say delivery has been attempted - even though it hadn’t. They then updated it to say there was a problem with my parcel - there wasn’t. Had to get the sender to put a rocket up them before they bothered to contact me directly with some lame staffing problem excuse. Apparently it is going to be delivered today (Monday) - we shall wait and ser
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glen murphy
tracking service gave time slot in the morning and no show, despite waiting in all day no delivery or note through door to indicate a delivery had been attempted, e-mail received to say no one home at time of attempted delivery. this not the first time this has happened, but will now avoid any purchase from any supplier using this delivery company.
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Claire Welsh
Ridiculous service driver gets away with refusing every delivery to my address & sending my orders back to the retailer Hermes refuse to do anything about it, I've been putting up with this carry on for over 2 years!!!
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M.Bradshaw
Parcel was supposed to be here by 26/9/19, still waiting,I won't be using Hermes again.
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Christine
I spent the last 2 days waiting for a package have not left the house at all have not received the package no a card to say anyone been here haven't heard any knocking at my door haven't seen anybody seen anybody come to the door when I look at the tracking it says it's on its way but never turn up when I rang up customer service I got a machine that told me that my package had been delivered when I email customer service guess what still waiting for reply This delivery company is the worst recommend you do not use it better off with Royal Mail might cost a bit more but at least you know you're going to get your package and they always leave a card telling you where you can get your package and when you call them up you always get a person to talk to who can help you where this company don't care
