Hermes review by Pete

No flexibility, there is a number left on the card when a delivery is attempted, I asked for my package to be delivered the next day after 2 attempts as I wouldn't be in and was told, "I'm not paid to keep packages", so the package was attempted to be delivered for a 3rd time despite being told I wouldn't be there and is no going back to sender. There should at least be an option to have the package sent to a local collection point, the drop off points could be used for this, surely? After being told I couldn't be at home but would be the next day, someone with good customer service skills would have allowed some flexibility, but Mark was unwilling to do so. All good courier services offer somewhere to collect a package of you can't be at home to receive it. Hermes is not a good courier service and their staff have very poor customer service skills.