Australia Post review by David Bonsall
David Bonsall
Unable to get any information regarding an INTERNATIONAL EXPRESS post envelope held up in Melbourne. The envelope was posted on 11 May at Newham 3442, and is still in Melbourne 8 days later awaiting departure to the UK. After several futile attempts via typed messages to 'Ellen' ('25 years of experience. . . and 'her assistant "Pearl Wilson" Expert's Assistant') it was suggested I pay $5 to SPEAK to a real person. After having paid over $36 for the International Express paid envelope I don't expect to have to pay for assistance to explain the delay – VERY POOR SERVICE, with the exception of the delivery from Newham to Melbourne, just an hour away! 'NO STAR' RATING (unable to send this message without ticking a star box) for this particular job.
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