Extremely poor service. Still cannot find my parcel
No tracking available at all!!
I am the owner of Exclusive Jewellery Worx and use Aramex for as long as i can remember. But now i am in doubts about Aramex couriers. I dropped my customers parcel on the 18/01/2021 and today it is the 25/01/2021 and she haven't received her parcel yet. i phoned Silverton Pretoria Branch and asked them why my customer haven't received her parcel yet. The Lady told me they are not working over weekends. So the 18/01/2021 was a Monday (how many weekends does Aramex have in a week of 7 days? Last Year i had 3 customers who was waiting for more than 2 weeks. I phoned them and asked them what the delay was, they couldn't give me an answer. Just said, they did phoned the customer. But the customer confirmed that she haven't received any calls from Aramex. Then the other biggest issues i have with Aramex, THEY DON'T ANSWER THEY'RE PHONES. don't blame covid because it was before covid.
Martin Van Der Steen
This time very slow more then 6 days.
Hesham El Naggar
Neglegant company , lost my parcel containing passport. Disorganized, poorly trained customer care. Never use again.
Absolutely useless. Second time I used them & will never make this mistake again!!
Hey,since my parcel arrived SA on 26 October OR Tambo ,until now I did not yet receive it,I started getting worried, what a poor service,I will never trust you again with shipping,I ordered another parcel with another shipping courier,it took only 13 days to get to my hands.