Aramex review by Elena

If I could give ZERO stars I would! Worst of the worst courier company!

What a pathetic service received and yet no knowledge of my parcel. My parcel was dispatched on the 06 March 2020 from Durban to Johannesburg till today the 18 March i have not received it. Nobody has valid feedback as to what happened to the parcel *Some consultant from Cape Town advised that Sandton is a danger zone therefore it was given to an agent?? *the other consultant said it was delivered to me but confirmed an incorrect address?? * Friday the 13 March finally a call was logged and some supervisor ( Amelia or Emelia )said the parcel was given to their driver and he got sick?? really making their internal issues mine how? * 17 March Duane confirmed that my parcel is in their offices and has not been delivered and transferred my call to the supervisor who promised to call me back and nothing has happened. * 18 March (Vanessa or Valencia) transferred my call to the reception to transfer me to the Supervisor who is unavailable. The rude reception had the audacity to tell me that " a call was logged and they will call me when they have feedback and for now they are investigating" The attitude though was enough for me drop the phone. I would recommend Aramex to my worst enemy.

Having made one attempt to deliver a parcel, the courier left a message asking the receiver to call - they did and was told the parcel was being returned to the sender - me. This is rubbish service....I will use postnet to postnet in future. No one answered the phone when I called - is there no way the parcel can be tried again?

I am very disappointed with your service. You told us it is a overnight delivery service. My package was picked up Tuesday and I am still waiting for it. I phoned numerous times yesterday and everybody told me we will phone you back but no one did. I had to phone again this morning to find out what is going on, just to be told it is going to take 2-3 days to receive my parcel. It is very unprofessional to tell us one thing and advertise on your website you are a overnight courier if it is not the case. I will not recommend you to anybody I know

Outstanding service, my parcel left Durban on the 10th March at 01h46 and was delivered in Cape Town at 10h00 on the same day. This really deserve 5 STAR RATING.

I have been waiting for my parcel for weeks now, and have been calling Aramex offices, they only just take my number and promise to call back after they have findout the cause of the delay. What a bad service