My complaint is about the online tracking. I submitted my parcel at the BP Aramex Drop Box in Stellenbosch on 30 December 2019. It contains chronic medication that has to go to Langebaan (surely via Cape Town, which is a "major centre"?). It is now 2 January 2020 and the parcel has not yet been delivered. The tracker only says the parcel has been received at the JOHANNESBURG sorting centre! Under "Detailed tracking results" it gives details ranging from 19 December 2019 to 30 October 2019, all saying the same thing: "Shipment received at Aramex origin sorting facility - Johannesburg" - so actually not current information for my parcel at all. On the Aramex weighbill it says "10. Contact Aramex at any of the above numbers for further queries." - but no numbers are given.
Pathetic service.. Will never use them again
Just useless. So sad that my grandchildren didn't get their Christmas parcel. It's now New Years Eve and still nothing. And for this I paid courier service. 13 days later and NOTHING.
I am still waiting for package to be delivered, the call center is taking me from pillar to post. Very much unhappy
Thank you aramex for your service, and is so fast
You're too slowly
Best service ever always on time and fast,I recommend 5 stars